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QUALITY RELATED Qs

Q. What is accreditation?

Ans-Accreditation is a process in which an entity separate and distinct from the health care organization, usually a non-governmental organization, assesses a health care organization to determine if it meets a set of standards, designed to improve quality of care. Thus, accreditation provides a benchmark for judging quality and safety of patients care available in a health care facility.

Q. What is Joint Commission International and what are the benefits of JCI?

Ans- Responding to a global demand for accreditation standards, JCAHO (Joint Commission on Accreditation of Healthcare organizations) launched its International affiliate accreditation agency in 1999, the joint commission International. In order to be accredited, an international healthcare provider must meet the same set of rigorous standards set forth in the US by JCAHO.

Ans- JCI accreditation ensures that the standards are high and the staffs, procedures, instrumentation and administrative procedures are monitored regularly. JCI’s newly formulated standards which came into effect on 1st January 2008 focus additional attention on patient safety, a key priority of JCI. The new standards also ensure that hospital personnel have the requisite qualifications and credentials to do the procedures they perform.

Q. What is NABH? And how it is related to ISQUA?

Ans- National Accreditation board for Hospitals and Healthcare Providers (NABH) is a constituent board of Quality Council of India, set up to establish and operate accreditation program for healthcare organizations. The board is structured to cater to much desired need for the Consumers and to set benchmarks for progress of health industry.The International Society for Quality in healthcare Inc (ISQUA) is a WHO recognized body, which aims at a global platform for assessing and recognizing national accreditations. To date several sets of healthcare standards have been successfully accredited by ISQua viz. Accreditation Canada, Australian council on health care standard, Japan council for quality healthcare, JCI, Accreditation quality unit UK, etc.NABH is a member of ISQua Accreditation council and participates in ISQua Annual Conference like other members. NABH standards have been benched marked with other accreditation standards such as that of UK, Australia, USA, etc.

Q. How does one compare NABH and JCI standards?

Ans-The majority of the standards for both NABH and JCI are the same. The JCI has 366 standards, 983 measurable elements and only 596 are mandatory, whereas, NABH has 100 standards, 503 measurable elements and all are mandatory. The domain areas of the standards for both JCI and NABH are also the same. Thus a comparative analysis shows that NABH standard is at par with JCI and other international standards accredited by ISQua

Q. How is the quality of Indian doctors who are going to treat me?

Ans- Almost all medical procedures entail post treatment regimen of antibiotics and other prescriptions lasting few weeks to few months. The hospital would issue adequate instructions; prescription notes and recommendations as part of part of your post-treatment recovery program. We recommend you to inform your local doctor, family members and close friends about your post treatment procedures and regimens, who would help you in your recovery program that could consist of prescriptions, appointments, therapy sessions and other health promoting activities.